Privacy & Security

Privacy Notice

How Flagstar Bank Protects Your Privacy & Security

What You Can Do To Protect Your Privacy & Security

 Government Publications

 Additional Information for California Residents
     Call Monitoring and Recording: If you communicate with us by telephone, we may monitor and/or record the call.

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If you have questions please call Flagstar Bank Client Services at 1-866-744-5463.

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Contact A Flagstar Bank Representative

Flagstar Bank's Client Care Services and Support is available 24/7. Call 1-866-744-5463.


Individuals with speech or hearing disabilities: 
Please utilize a telecommunications relay service (TRS), which may be reached by dialing 7-1-1, to connect with an operator who can assist you with communicating with a Flagstar Bank Client Services Associate at 1-866-744-5463.


To report a lost or stolen ATM/DEBIT card, please call 1-866-744-5463,option 6.


Call Monitoring and Recording: If you communicate with us by telephone, we may monitor and/or record the call.