E-Mail Security

Regular e-mail messages are not secure. If handled improperly, information you send by e-mail could fall into the wrong hands. Flagstar Bank does not send your account information via e-mail without encrypting it in such a way that only you can view it. All e-mail sent within the Internet Banking platform is encrypted and thus secure.

Flagstar Bank has instituted various controls to prevent wire transfer fraud. Internet Banking utilizes multifactor authentication and requires use of secure tokens for users of the Bank’s wire transfer services. All requests for wire transfers received via e-mail, fax or phone are confirmed via telephone with a designated client representative via a designated phone line. 

Flagstar Bank also has a secure website that you can use to send sensitive documents to us. Please don’t e-mail us sensitive information such as account numbers, passwords, PINs, or any financial or personal information without first talking to your banker. For more information about how you can safely exchange information with Flagstar Bank, ask a Client Care representative at 1-866-744-5463.


Contact A Flagstar Bank Representative

Flagstar Bank's Client Care Services and Support is available 24/7. Call 1-866-744-5463.

Individuals with speech or hearing disabilities: 
Please utilize a telecommunications relay service (TRS), which may be reached by dialing 7-1-1, to connect with an operator who can assist you with communicating with a Flagstar Bank Client Services Associate at 1-866-744-5463.

To report a lost or stolen ATM/DEBIT card, please call 1-866-744-5463,option 6.

Call Monitoring and Recording: If you communicate with us by telephone, we may monitor and/or record the call.