Online Privacy Policy

We collect certain information about visitors to our site. This Online Privacy Policy explains what information is collected on the site, how it is used and who has access to it. This Online Privacy Policy is subject to our Privacy Notice, which applies to all customer information that we collect from our customers, not just information collected on the Flagstar Bank website. We may change or update this Online Privacy Policy, or any of our other policies, at any time without prior notice to any users of the website. Any changes or updates will be effective immediately upon posting to our website.

What information is collected?

We collect personal information from visitors, including name, postal address, e-mail address, telephone and fax numbers, (if you provide such information to us) and domain names and IP addresses automatically whenever you visit this site. In addition, we may ask for other information about you in order to provide the services you request or to complete a transaction you initiate. We do not knowingly solicit data from children, and we do not knowingly market to children.

What is a “Cookie?”

We are constantly looking for ways to improve our service and to evaluate the usefulness of our website. To accomplish this we may use a software “cookie.” A cookie is a small piece of information that a website stores in the web browser of your computer when you visit that website and can retrieve during a later visit to that website. No cookie will contain any information that would enable anyone to contact you by telephone, e-mail or U.S. mail. A cookie can only be read by the website that sets the cookie. You can set your web browser to inform you when a cookie has been sent to you and provide you with the opportunity to refuse that cookie or to prevent cookies from being set. Setting your browser to disable cookies will not prevent you from visiting our website.

How is the information that we gather used?

The information we collect is used to enhance your web experience at our site and for internal tracking purposes. If you have provided us with your address, phone number or e-mail address we may use such information to contact you about the services we are providing you or to advise you of other products and services we offer, unless you advised us not to do so when you furnished such information.

Who will have access to the information?

We will not disclose or sell to any unaffiliated third parties or make publicly available any nonpublic personal information about you that we capture from this website or which you have provided to us, except for disclosures to such companies that assist us in providing you with our products and services and with companies with whom we have joint marketing agreements. We only enter into joint marketing agreements in order to provide you with additional benefits and products of value. Disclosure will not be made to any company unless that company has agreed to keep such information confidential and not use it for any purpose other than to provide us with such assistance or to offer you such additional benefits and products. We may however, create and disclose aggregate user profiles that do not contain any nonpublic personal information. Your nonpublic personal information will be made available only to those at Flagstar Bank and its subsidiaries and affiliates who have a need to know such information in making this website available to you, providing the products and services that you are using, completing a transaction you have initiated, or when required by law.

Who can answer questions regarding Flagstar Bank’s Online Privacy Policy?

If you believe any information we have about you is incorrect or out-of-date or if you have any questions about this Online Privacy Policy, please contact Client Services, toll-free at 1.866.744.5463.


Contact A Flagstar Bank Representative

Flagstar Bank's Client Care Services and Support is available 24/7. Call 1-866-744-5463.

Individuals with speech or hearing disabilities: 
Please utilize a telecommunications relay service (TRS), which may be reached by dialing 7-1-1, to connect with an operator who can assist you with communicating with a Flagstar Bank Client Services Associate at 1-866-744-5463.

To report a lost or stolen ATM/DEBIT card, please call 1-866-744-5463,option 6.

Call Monitoring and Recording: If you communicate with us by telephone, we may monitor and/or record the call.