Privacy Notice

Printer Friendly Version (PDF)Rev. 12/2018

FACTS

WHAT DOES FLAGSTAR BANK, SIGNATURE SECURITIES GROUP CORPORATION AND SIGNATURE FINANCIAL LLC, TOGETHER KNOWN AS “FLAGSTAR,” DO WITH YOUR PERSONAL INFORMATION?
Why?

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
What?

The types of personal information we collect and share depend on the product or service you have with us. This information can include:

  • Social Security number and credit history
  • account balances and account transactions
  • payment history and checking account information

When you are no longer our customer, we continue to share your information as described in this notice.
How?

All financial companies need to share customers' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers' personal information; the reasons Flagstar Bank chooses to share; and whether you can limit this sharing.
Reasons we can share
your personal information		 Does Flagstar Bank share? Can you limit this sharing?
For our everyday business purposes—
such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus		 Yes No
For our marketing purposes—
to offer our products and services to you		 No We don't share
For joint marketing with other financial companies No We don't share
For our affiliates' everyday business purposes—
information about your transactions and experiences		 Yes No
For our affiliates' everyday business purposes—
information about your creditworthiness		 No We don't share
For nonaffiliates to market to you No We don't share
Questions?

Call 1-866-SIGLINE (1-866-744-5463) or go to www.signatureny.com

Flagstar Bank, Member FDIC, is an Equal Housing Lender. Signature Securities Group Corporation (SSG), member of FINRA/SIPC, is a registered broker-dealer, registered investment adviser, and licensed insurance agency. Signature Financial LLC (SF LLC) is a specialty finance company. Signature Public Funding Corp. (SPFC) is a municipal leasing and financing corporation. SSG, SF LLC and SPFC are wholly owned non-bank subsidiaries of Flagstar Bank.

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Who we are
Who is providing this notice?

Flagstar Bank, Signature Securities Group Corporation and Signature Financial LLC
What we do
How does Flagstar Bank protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.
How does Flagstar Bank collect my personal information?

We collect your personal information, for example, when you

  • open an account
  • show your driver's license
  • deposit money
  • use your credit or debit card
  • tell us about your investment or retirement portfolio

We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.
Why can't I limit all sharing?

Federal law gives you the right to limit only

  • sharing for affiliates' everyday business purposes — information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for nonaffiliates to market to you

State laws and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law.
Definitions
Affiliates

Companies related by common ownership or control. They can be financial and nonfinancial companies.

  • Our affiliates include:
    financial companies such as Signature Securities Group Corporation, Signature Financial LLC, and Signature Public Funding Corp.
Nonaffiliates

Companies not related by common ownership or control. They can be financial and nonfinancial companies.

  • Flagstar Bank does not share with nonaffiliates so they can market to you.
Joint Marketing

A formal agreement between nonaffiliated financial companies together market financial products or services to you.

  • Flagstar Bank does not jointly market.
Other important information
California Residents Only: See document titled Additional Information for California Residents for information about rights to limit information sharing.

3.NF-SSG-PN-1218

 

Contact A Flagstar Bank Representative

Flagstar Bank's Client Care Services and Support is available 24/7. Call 1-866-744-5463.


Individuals with speech or hearing disabilities: 
Please utilize a telecommunications relay service (TRS), which may be reached by dialing 7-1-1, to connect with an operator who can assist you with communicating with a Flagstar Bank Client Services Associate at 1-866-744-5463.


To report a lost or stolen ATM/DEBIT card, please call 1-866-744-5463,option 6.


Call Monitoring and Recording: If you communicate with us by telephone, we may monitor and/or record the call.